Privacy Policy
Your privacy matters. This policy explains what data we collect, why we collect it, and how we keep it safe.
Last updated: June 17, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, company details, and billing information when you create an account or subscribe to a plan. We also collect usage data, device information, and log data automatically as you interact with the platform.
2. How We Use Your Information
We use your information to provide and improve our services, process payments, send transactional and service-related communications, provide customer support, and ensure the security and integrity of our platform. We never sell your personal data.
3. Data Storage and Security
Your data is stored on secure, access-controlled infrastructure with encryption in transit and at rest. Each organization's data is logically isolated using row-level security, ensuring tenants can only access their own records.
4. Data Sharing
We share data only with trusted sub-processors required to operate the service (for example, payment processing and cloud hosting), and only to the extent necessary. All sub-processors are bound by confidentiality and data-protection obligations.
5. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. You can exercise these rights, including GDPR data-subject access requests, by contacting us. We respond to verified requests within 30 days.
6. Data Retention
We retain personal data only as long as necessary to provide the service and meet legal obligations. Organizations can configure custom retention policies for their data within the platform. When data is no longer needed, it is securely purged.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or via email. Continued use of the service after changes take effect constitutes acceptance.
Questions? Contact us at legal@digit-ai.org.